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Our Commitment to You

At Divine Source Wellness, we want you to shop with confidence. Our policies are designed to provide clear guidance on product warranties, returns, and refunds.
 

30-Day Limited Warranty

Eligible non-clearance products include a 30-day limited warranty, beginning on the date of delivery. If your product arrives damaged or is not functioning properly under normal intended use, it may qualify for a replacement or refund.

This warranty covers:
 

• Products received damaged or defective.

• Products that are not functioning properly under normal intended use.
   

This warranty does not cover:
 

• Normal wear and tear.

• Damage caused by misuse, accidents, or improper handling.
   

Returns & Refunds

Return requests must be submitted within 30 days of delivery.
 

• Change-of-mind returns are accepted for unused and unopened products in their original packaging.

• Eligible damaged, defective, or incorrect products may qualify for a replacement or refund.

• All return requests are subject to review in accordance with this policy and applicable consumer protection laws.
   

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us review your request, please provide:
 

• Your order number.

• Clear photographs of the product and packaging.

• An unboxing video, if available.

• A brief description of the issue.
   

Our support team will review your request and provide guidance on the next steps. The absence of an unboxing video does not automatically disqualify a claim where applicable law provides a remedy.
 

How to Request a Return or Warranty Claim

Step 1 — Contact Our Team

Reach out to our support team within the applicable warranty or return period. Include your order number and a brief explanation of your concern.
 

Step 2 — Submit Your Information

Provide your order details, relevant photographs, and any available supporting documentation to help us assess your request.
 

Step 3 — Review and Resolution

Our team will review your request and advise you of the available resolution, which may include a replacement or refund, depending on eligibility and applicable consumer protection laws.
 

Clearance & Promotional Items

Clearance products may be subject to different warranty and return conditions, which will be clearly disclosed at the time of purchase. Any applicable statutory consumer rights remain unaffected by clearance or promotional pricing.